Refund policy

Thank you for shopping at Casysac. We want to ensure that your travel gear—from suitcases to tech pouches—meets your expectations. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Window

The specific return period for your order will be clearly displayed at checkout during the finalization of your purchase. Please ensure you check this timeframe before completing your order.

2. Eligibility and Conditions

To be eligible for a return, your item must be in the same condition that you received it. This means the product must be unused, with all original tags attached, and in its original packaging. We do not offer personalized products, so all items follow this standard return rule.

3. Shipping Costs

Who pays for the return shipping depends on the reason for the return:

• Manufacturing Defects: If the product is defective or damaged upon arrival, Casysac will cover all return shipping costs.
• Change of Mind / Withdrawal: If you wish to return an item due to a change of mind or personal preference, the customer is responsible for paying the return shipping fees.

4. Exchanges and Refunds

We offer both exchanges and full refunds.

• Exchanges: Once your return is received and inspected, we will process the exchange for the desired item.
• Refunds: If you prefer a refund, it will be issued to your original payment method after the inspection of the returned goods.

 

5. Refund Processing Time

Once we receive and approve your return, the refund will be processed. Please allow 5 to 10 business days for the credit to appear on your original payment method, depending on your bank or card issuer.

6. How to Initiate a Return

To start a return process, please contact us at contact@casysac.com with your order number and photos of the product (if defective). We will provide the necessary instructions based on your location.

7. Contact Us

If you have any questions regarding our policies, please reach out to us:
Email: contact@casysac.com