FAQ (Frequently Asked Questions)
Shipping & Delivery
Where do you ship, and how long does it take?
We offer premium global shipping, with a strong focus on the US, UK, and EU. Standard delivery typically takes 5 to 10 business days, depending on your location. Once your order leaves our facilities, you will receive a tracking link to monitor your journey.
Will I have to pay import taxes?
For our primary markets (including the USA and UK), we strive to streamline the customs process. However, depending on local regulations, some international orders may be subject to import duties, which are the responsibility of the recipient.
Product & Specifications
Are CASYSAC carry-on suitcases cabin-approved?
Yes. Our carry-on luggage is engineered to meet the strict sizing requirements of major international airlines, including flights to and within the United States and Europe. It perfectly balances maximum interior capacity with overhead bin compatibility.
Does the suitcase feature TSA-approved locks?
Absolutely. All our travel cases are equipped with premium, integrated TSA-approved combination locks, ensuring your belongings are secure while remaining compliant with global airport security standards.
How should I care for my CASYSAC leather goods?
We use high-quality materials designed to age beautifully. To maintain the leather, wipe it occasionally with a soft, damp cloth and avoid prolonged exposure to direct sunlight or harsh chemicals.
Returns & Warranty
What is your return policy?
We hold our craftsmanship to the highest standard. If your purchase does not perfectly align with your expectations, we accept returns within 30 days of delivery, provided the item is unused and in its original packaging.
Do your products come with a warranty?
Yes. We stand behind our engineering. CASYSAC luggage is covered by a comprehensive warranty against manufacturing defects. For detailed warranty terms for specific items, please review the product documentation.
Require Further Assistance?
If you need personalized advice on selecting the perfect travel set or have a specific inquiry about an existing order, Sophie Brooks and our Client Experience team are here to assist you. Contact us directly at: contact@casysac.com.